Frequently Asked Questions
RecycleSmart Home
Starter Pack
Items we collect
Preparing for your Pickup
On the day of your Pickup
What happens after a Pickup?
Payment, bookings and cancellations
Business
Qantas
Something wrong?
Council-Specific FAQs
Impact
RecycleSmart Gift Card
Data and Privacy
Ship-to-Us Service
Starter Pack
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Frequently Asked Questions
Starter Pack
Items we collect
Preparing for your Pickup
On the day of your Pickup
What happens after a Pickup?
Payment, bookings and cancellations
Business
Qantas
Something wrong?
Council-Specific FAQs
Impact
RecycleSmart Gift Card
Data and Privacy
Ship-to-Us Service
Starter Pack
Can I return or get a refund?
Nope, sorry! The Starter Pack is non-returnable and non-refundable. We like to keep things simple and forward-moving—just like your recycling habits.