Frequently Asked Questions
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Starter Pack
CBA x RecycleSmart
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Frequently Asked Questions
Starter Pack
Items we collect
Preparing for your Pickup
On the day of your Pickup
What happens after a Pickup?
Payment, bookings and cancellations
Business
Office and Commercial Packs
Qantas
Something wrong?
Council-Specific FAQs
Impact
RecycleSmart Gift Card
Data and Privacy
Ship-to-Us Service
Starter Pack
CBA x RecycleSmart
Starter Pack
Everything you need to know about the Starter Pack, the perfect solution to get you started on your recycling journey.
What's included in the Starter Pack?
How does the Monthly plan work with my Starter Pack?
What are the Starter Pack’s Terms and Conditions?
I bought a Starter Pack: can I return or get a refund?
I bought a Starter Pack and just received my pink bags. How do I get started?
I bought a Starter Pack: what can I put in the bags?
I bought a Starter Pack: how do I book my first Pickup?
How long do I have to use my Starter Pack?
I bought a Starter Pack: can I pause or cancel my monthly plan?