Frequently Asked Questions
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Starter Pack
Items we collect
Business
Preparing for your pickup
On the day of your pickup
Payment, bookings and cancellations
Something wrong?
What happens after a pickup?
Council-Specific FAQs
Impact
RecycleSmart Gift Card
Data and Privacy
Ship-to-Us Service
Starter Pack
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Frequently Asked Questions
Starter Pack
Items we collect
Business
Preparing for your pickup
On the day of your pickup
Payment, bookings and cancellations
Something wrong?
What happens after a pickup?
Council-Specific FAQs
Impact
RecycleSmart Gift Card
Data and Privacy
Ship-to-Us Service
Starter Pack
Starter Pack
Everything you need to know about the Starter Pack, the perfect solution to get you started on your recycling journey.
What's included in the Starter Pack?
How long is the prepaid pickup valid for?
What can I use as bags?
Where can I find the terms and conditions?
Can I return or get a refund?
I’ve received my pink bags. How do I get started?
What can I put in the bags?