---
title: Starter Pack | Frequently Asked Questions
description: Everything you need to know about the Starter Pack, the perfect solution to get you started on your recycling journey.
---

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1. [Frequently Asked Questions](https://help.recyclesmart.com/)
2. [Starter Pack](https://help.recyclesmart.com/starter-pack)

# Starter Pack

 Everything you need to know about the Starter Pack, the perfect solution to get you started on your recycling journey.

- [What's included in the Starter Pack?](https://help.recyclesmart.com/how-does-the-starter-pack-work)
- [How does the Monthly plan work with my Starter Pack?](https://help.recyclesmart.com/how-long-is-the-prepaid-pickup-valid)
- [What are the Starter Pack’s Terms and Conditions?](https://help.recyclesmart.com/where-can-i-find-the-terms-and-conditions)
- [I bought a Starter Pack: can I return or get a refund?](https://help.recyclesmart.com/can-i-return-or-get-a-refund)
- [I bought a Starter Pack and just received my bag. How do I get started?](https://help.recyclesmart.com/ive-received-my-pink-bags.-how-do-i-get-started)
- [I bought a Starter Pack: what can I put in the bags?](https://help.recyclesmart.com/what-can-i-put-in-the-bags)
- [I bought a Starter Pack: how do I book my first Pickup?](https://help.recyclesmart.com/i-have-bought-my-starter-pack-how-do-i-book-my-first-pickup)
- [How long do I have to use my Starter Pack?](https://help.recyclesmart.com/how-long-do-i-have-to-use-my-starter-pack)
- [I bought a Starter Pack: can I pause or cancel my monthly plan?](https://help.recyclesmart.com/i-have-bought-a-starter-pack-can-i-pause-or-cancel-my-monthly-plan)

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- [Items we collect](https://help.recyclesmart.com/items-we-collect)
- [Preparing for your Pickup](https://help.recyclesmart.com/preparing-for-your-pickup)
- [On the day of your Pickup](https://help.recyclesmart.com/on-the-day-of-your-pickup)
- [What happens after a Pickup?](https://help.recyclesmart.com/what-happens-after-a-pickup)
- [Payment, bookings and cancellations](https://help.recyclesmart.com/payment-bookings-and-cancellations)
- [Business](https://help.recyclesmart.com/business#main-content)

    - [Office and Commercial Packs](https://help.recyclesmart.com/business#office-and-commercial-packs)
- [Qantas](https://help.recyclesmart.com/qantas)
- [Something wrong?](https://help.recyclesmart.com/something-wrong)
- [Council-Specific FAQs](https://help.recyclesmart.com/council-specific-faqs)
- [Impact](https://help.recyclesmart.com/impact)
- [RecycleSmart Gift Card](https://help.recyclesmart.com/recyclesmart-gift-card)
- [Data and Privacy](https://help.recyclesmart.com/data-and-privacy)
- [Ship-to-Us Service](https://help.recyclesmart.com/ship-to-us-service)
- [Starter Pack](https://help.recyclesmart.com/starter-pack)
- [CBA x RecycleSmart](https://help.recyclesmart.com/cba-x-recyclesmart)
- [Flex Trio](https://help.recyclesmart.com/flex-trio)

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