Why do you place a hold before my Pickup?

To make sure your pickup runs smoothly, we now place a temporary payment hold 48 hours before your scheduled pickup. This helps confirm there are sufficient funds in your account so your service can go ahead without any hiccups.

If the payment hold is unsuccessful, we’ll send you an email so you can update your credit card details before the pickup.

If the hold hasn’t gone through by 4 pm the day before your pickup, we’ll need to cancel the pickup — but you can easily reschedule once your payment method is up to date.

This extra step helps us keep your service reliable and ensures pickups happen on time, every time.