---
title: Why do you place a hold before my Pickup?
description: Payment hold on your Pickup
---

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1. [Frequently Asked Questions](https://help.recyclesmart.com/?hsLang=en)
2. [Payment, bookings and cancellations](https://help.recyclesmart.com/payment-bookings-and-cancellations?hsLang=en)

# Why do you place a hold before my Pickup?

## To make sure your Pickup runs smoothly, we now place a temporary hold 48 hours before your scheduled Pickup.

To make sure your pickup runs smoothly, we now place a **temporary payment hold 48 hours before your scheduled pickup**. This helps confirm there are **sufficient funds** in your account so your service can go ahead without any hiccups.

If the **payment hold is unsuccessful**, we’ll send you an email so you can **update your credit card details** before the pickup.

If the hold **hasn’t gone through by 4 pm the day before your pickup**, we’ll need to **cancel the pickup** — but you can easily reschedule once your payment method is up to date.

This extra step helps us keep your service reliable and ensures pickups happen on time, every time.

 

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