---
title: Do I need to be home on the day of my Pickup?
description:   No, you don’t need to be home when we collect. Just don’t forget to leave your bags/boxes/items out! We recommend leaving your bags in a safe and accessible place, protected from the weather conditi
---

[Skip to content](https://help.recyclesmart.com/do-i-need-to-be-home-on-the-day-of-my-pickup#main-content)

English

Show submenu for translations

[More support](https://help.recyclesmart.com/kb-tickets/new?hsLang=en)

[![ReSmart\_Logo\_White\_Formerly](https://help.recyclesmart.com/hs-fs/hubfs/ReSmart_Logo_White_Formerly.png?width=300&height=109&name=ReSmart_Logo_White_Formerly.png)](https://resmart.co/)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [More support](https://help.recyclesmart.com/kb-tickets/new)
- [ReSmart Home](https://recyclesmart.com/)

[ReSmart Home](https://recyclesmart.com/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Frequently Asked Questions](https://help.recyclesmart.com/?hsLang=en)
2. [On the day of your Pickup](https://help.recyclesmart.com/on-the-day-of-your-pickup?hsLang=en)

# Do I need to be home on the day of my Pickup?

 

No, you don’t need to be home when we collect. Just don’t forget to leave your bags/boxes/items out!

We recommend leaving your bags in a **safe and accessible place**, protected from the weather conditions, and **adding instructions** to your booking to help the driver locate them. You can do this on your account at any time in the lead up to your pickup by logging into your account. 

 

Our driver will call you if they are struggling to find your bags, so be sure to **keep an eye on your phone** throughout the day just in case!

- [Items we collect](https://help.recyclesmart.com/items-we-collect?hsLang=en)
- [Preparing for your Pickup](https://help.recyclesmart.com/preparing-for-your-pickup?hsLang=en)
- [On the day of your Pickup](https://help.recyclesmart.com/on-the-day-of-your-pickup?hsLang=en)
- [What happens after a Pickup?](https://help.recyclesmart.com/what-happens-after-a-pickup?hsLang=en)
- [Payment, bookings and cancellations](https://help.recyclesmart.com/payment-bookings-and-cancellations?hsLang=en)
- [Business](https://help.recyclesmart.com/business?hsLang=en#main-content)

    - [Office and Commercial Packs](https://help.recyclesmart.com/business?hsLang=en#office-and-commercial-packs)
- [Qantas](https://help.recyclesmart.com/qantas?hsLang=en)
- [Something wrong?](https://help.recyclesmart.com/something-wrong?hsLang=en)
- [Council-Specific FAQs](https://help.recyclesmart.com/council-specific-faqs?hsLang=en)
- [Impact](https://help.recyclesmart.com/impact?hsLang=en)
- [RecycleSmart Gift Card](https://help.recyclesmart.com/recyclesmart-gift-card?hsLang=en)
- [Data and Privacy](https://help.recyclesmart.com/data-and-privacy?hsLang=en)
- [Ship-to-Us Service](https://help.recyclesmart.com/ship-to-us-service?hsLang=en)
- [Starter Pack](https://help.recyclesmart.com/starter-pack?hsLang=en)
- [CBA x RecycleSmart](https://help.recyclesmart.com/cba-x-recyclesmart?hsLang=en)
- [Flex Trio](https://help.recyclesmart.com/flex-trio?hsLang=en)

[![ReSmart\_Logo\_Pink\_Formerly (1)](https://help.recyclesmart.com/hs-fs/hubfs/ReSmart_Logo_Pink_Formerly%20(1).png?width=200&height=75&name=ReSmart_Logo_Pink_Formerly%20(1).png "ReSmart_Logo_Pink_Formerly (1)")](https://resmart.co)

RecycleSmart.com

Copyright © 2025, RecycleSmart