Frequently Asked Questions
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Payment, bookings and cancellations
Items we collect
Preparing for your pickup
On the day of your pickup
Payment, bookings and cancellations
Something wrong?
What happens after a pickup?
Council-Specific FAQs
Impact
RecycleSmart Gift Card
Data and Privacy
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Frequently Asked Questions
Payment, bookings and cancellations
Items we collect
Preparing for your pickup
On the day of your pickup
Payment, bookings and cancellations
Something wrong?
What happens after a pickup?
Council-Specific FAQs
Impact
RecycleSmart Gift Card
Data and Privacy
Payment, bookings and cancellations
How do I change, cancel or reschedule a pickup?
How much does it cost?
How can I add more bags to my pickup?
Do I have to provide my credit card details?
How can I update my credit card details?
How do I pause my plan?
How can I add pickup instructions to my account?
How do I use a coupon code?
What happens if I leave more bags than I booked out?
Why is there a price increase for your service?