Frequently Asked Questions
RecycleSmart Home
Payment, bookings and cancellations
Items we collect
Preparing for your Pickup
On the day of your Pickup
What happens after a Pickup?
Payment, bookings and cancellations
Business
Qantas
Something wrong?
Council-Specific FAQs
Impact
RecycleSmart Gift Card
Data and Privacy
Ship-to-Us Service
Starter Pack
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Frequently Asked Questions
Payment, bookings and cancellations
Items we collect
Preparing for your Pickup
On the day of your Pickup
What happens after a Pickup?
Payment, bookings and cancellations
Business
Qantas
Something wrong?
Council-Specific FAQs
Impact
RecycleSmart Gift Card
Data and Privacy
Ship-to-Us Service
Starter Pack
Payment, bookings and cancellations
How can I add pickup instructions to my account?
How do I pause my plan?
How much does it cost?
How can I add more bags to my Pickup?
How do I change or cancel a Pickup?
How do I use a coupon code?
What happens if I leave more bags than I booked out?
Price changes from 3 March, 2025
