1. Frequently Asked Questions
  2. Payment, bookings and cancellations

How can I add pickup instructions to my account?


To make it easier for our driver to find your bags, we highly recommend adding pickup instructions to your address information. 


To do this:

  • Log onto your account on our website or app.
  • Select 'Profile' from the drop down menu
  • Click the gear icon gear in the top right hand corner of the screen
  • Click Pickup location
  • Write your instructions in the "instructions for driver" box
  • Click save changes

You can also add a note for the driver when you book a Power Pickup.

Then, all done! Thank you for helping to make our driver's job as easy as possible.