To make it easier for our driver to find your bags, we highly recommend adding pickup instructions to your address information.
To do this:
- Log in to your account on our website or app.
- Select 'Profile'
- Click the gear icon
in the top right hand corner of the screen
- Click 'Pickup location'
- Write your notes in the "Instructions for driver" box
- Click 'Save changes'
You can also attach a photo to your Pickup:
Once you've scheduled your Pickup, click on 'Prepare for your Pickup' (in the Pickups page), then choose 'Add photos':
Then, all done! Thank you for helping to make our driver's job as easy as possible.