1. Frequently Asked Questions
  2. Payment, bookings and cancellations

How can I add pickup instructions to my account?

To make it easier for our driver to find your bags, we highly recommend adding pickup instructions to your address information. 

 

To do this:

  • Log in to your account on our website or app.
  • Select 'Profile' 
  • Click the gear icon gear in the top right hand corner of the screen
  • Click 'Pickup location'
  • Write your notes in the "Instructions for driver" box
  • Click 'Save changes'

IMG_3733 (1) copy

You can also attach a photo to your Pickup:

DSC02709-1

Once you've scheduled your Pickup, click on 'Prepare for your Pickup' (in the Pickups page), then choose 'Add photos':

IMG_1655

Then, all done! Thank you for helping to make our driver's job as easy as possible.