Frequently Asked Questions
RecycleSmart Home
Something wrong?
Items we collect
Preparing for your Pickup
On the day of your Pickup
What happens after a Pickup?
Payment, bookings and cancellations
Business
Qantas
Something wrong?
Council-Specific FAQs
Impact
RecycleSmart Gift Card
Data and Privacy
Ship-to-Us Service
Starter Pack
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Frequently Asked Questions
Something wrong?
Items we collect
Preparing for your Pickup
On the day of your Pickup
What happens after a Pickup?
Payment, bookings and cancellations
Business
Qantas
Something wrong?
Council-Specific FAQs
Impact
RecycleSmart Gift Card
Data and Privacy
Ship-to-Us Service
Starter Pack
Something wrong?
What if I forget to leave my bags out?
Why haven’t my bags been picked up yet?
What can I do if you don't pick up in my area?
Why were some of my items or bags left behind?
I've forgotten my RecycleSmart password - how do I change it?
Why can't I see the day of my next Pickup?