---
title: Why can't I see the day of my next Pickup?
description: I am on a plan but I can't see the date of my next Power Pickup, why?
---

[Skip to content](https://help.recyclesmart.com/why-cant-i-see-the-day-of-my-next-pickup#main-content)

English

Show submenu for translations

[More support](https://help.recyclesmart.com/kb-tickets/new?hsLang=en)

[![ReSmart_Logo_White_Formerly](https://help.recyclesmart.com/hs-fs/hubfs/ReSmart_Logo_White_Formerly.png?width=300&height=109&name=ReSmart_Logo_White_Formerly.png)](https://resmart.co/)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [More support](https://help.recyclesmart.com/kb-tickets/new)
- [ReSmart Home](https://recyclesmart.com/)

[ReSmart Home](https://recyclesmart.com/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Frequently Asked Questions](https://help.recyclesmart.com/?hsLang=en)
2. [Something wrong?](https://help.recyclesmart.com/something-wrong?hsLang=en)

# Why can't I see the day of my next Pickup?

## We have optimised our routes to be more efficient by clustering Pickups that are close to each other. The routes will be planned 4 weeks in advance.

**How will it work?**

- If you have a Pickup booked for over four weeks away, we will give you the week dates, for example: 21.08 to 25.08.
- Four weeks before your Pickup you will receive an email and a notification of the *confirmed* date.
- Your “pickup disposed” email will notify you of the week of your next Pickup. If you are on a plan, the cycle repeats again! and again… and again… you get it.

**Why is it important?**

We have implemented this to reduce our footprint: less distance means less emissions. Even though we are a proud carbon neutral company, we are constantly looking for ways to reduce our footprint! 

![unnamed](https://help.recyclesmart.com/hs-fs/hubfs/unnamed.png?width=688&height=387&name=unnamed.png)

 

- [Items we collect](https://help.recyclesmart.com/items-we-collect?hsLang=en)
- [Preparing for your Pickup](https://help.recyclesmart.com/preparing-for-your-pickup?hsLang=en)
- [On the day of your Pickup](https://help.recyclesmart.com/on-the-day-of-your-pickup?hsLang=en)
- [What happens after a Pickup?](https://help.recyclesmart.com/what-happens-after-a-pickup?hsLang=en)
- [Payment, bookings and cancellations](https://help.recyclesmart.com/payment-bookings-and-cancellations?hsLang=en)
- [Business](https://help.recyclesmart.com/business?hsLang=en#main-content)
  
  
  
  
  
    - [Office and Commercial Packs](https://help.recyclesmart.com/business?hsLang=en#office-and-commercial-packs)
- [Qantas](https://help.recyclesmart.com/qantas?hsLang=en)
- [Something wrong?](https://help.recyclesmart.com/something-wrong?hsLang=en)
- [Council-Specific FAQs](https://help.recyclesmart.com/council-specific-faqs?hsLang=en)
- [Impact](https://help.recyclesmart.com/impact?hsLang=en)
- [RecycleSmart Gift Card](https://help.recyclesmart.com/recyclesmart-gift-card?hsLang=en)
- [Data and Privacy](https://help.recyclesmart.com/data-and-privacy?hsLang=en)
- [Ship-to-Us Service](https://help.recyclesmart.com/ship-to-us-service?hsLang=en)
- [Starter Pack](https://help.recyclesmart.com/starter-pack?hsLang=en)
- [CBA x RecycleSmart](https://help.recyclesmart.com/cba-x-recyclesmart?hsLang=en)
- [Flex Trio](https://help.recyclesmart.com/flex-trio?hsLang=en)

[![ReSmart_Logo_Pink_Formerly (1)](https://help.recyclesmart.com/hs-fs/hubfs/ReSmart_Logo_Pink_Formerly%20(1).png?width=200&height=75&name=ReSmart_Logo_Pink_Formerly%20(1).png "ReSmart_Logo_Pink_Formerly (1)")](https://resmart.co)

RecycleSmart.com

Copyright © 2025, RecycleSmart