1. Frequently Asked Questions
  2. Payment, bookings and cancellations

How do I change, cancel or reschedule a pickup?

 

We've made modifying your pickup easy! All you need to do is login to your account via our website or app.

 

From there, click the three dots next to your scheduled pickup. 

If you click Edit: You can add additional bags to your pickup or change the date (be sure to click 'save' when you are finished.)

Edit power pickup

 Remember, you can make changes to your booking until 4pm the day before.

 

If you would like to skip your next pickup but keep your plan, click Skip.

Skip

If you would like to cancel your plan, visit your Account and choose Billing and Plans. 

billing

Then, click Stop.
How to stop

If you have tried this and are still having trouble, get in contact with us at hello@recyclesmart.com.