How to delete my account?

As a user you can manage your personal data from the settings

Step 1: Log In to the App

Begin by opening the app on your device. Enter your username and password (or your Social Login previously used) to log in to your account. It's important that you have access to your account details, as you will need to be logged in to delete your account.

Step 2: Access the Account View

Once you're logged in, navigate to the Profile tab. This is typically located at the bottom of the screen or in the app's main menu. In the Profile tab, look for a cog icon, which represents the settings or account options. Tap on this cog icon to enter the Account View section.



Step 3: Enter the Settings Menu

In the Account View, you will find various options related to your account. Here, locate and select the 'Settings' option. This will take you to a menu where you can adjust various account preferences and settings.


Step 4: Select 'Delete Account'

Within the Settings menu, scroll through the options until you find the 'Delete Account' button. This option is usually located towards the bottom of the list, as it's a significant action. Once you find the 'Delete Account' button, tap on it to initiate the account deletion process.


Step 5: Confirm Account Deletion

After selecting 'Delete Account', you will typically be asked to confirm your decision. This is a security measure to prevent accidental deletions. Read the prompt carefully and confirm that you wish to proceed. In some cases, you may be asked to enter your password again or provide additional information to verify your identity.

Data Retention and Privacy

Upon deleting your account, please be aware that while we will remove all your personal data from our systems, we will retain the data regarding your activity within the app. This is to ensure the consistency of our records and ongoing analysis for service improvement, specially to maintain our sustainability reports consistent. However, rest assured that we will dissociate any personal identifiers from your activity data, ensuring your privacy and anonymity. Our commitment to data privacy and security remains paramount, and we adhere strictly to data protection regulations in handling all user information.


Deleting your account is a straightforward process, but it's important to be certain of your decision, as it is often irreversible. If you have any concerns or face any issues during the process, don't hesitate to reach out to our customer support team for assistance. We're here to help ensure that your experience with our app is positive, even if you decide to part ways. If you have any question contact

Remember, your feedback is valuable to us. If there's a specific reason you're choosing to delete your account, we would appreciate your insights to help us improve our services.