Why is my free council monthly collection not happening every month?


Our council partners have a limited budget for this service which may result in a cap on the number of pickups we can do per month.

It's important to us that you have a positive experience with our services. While we must adhere to certain constraints imposed by our council partners, we are constantly exploring ways to improve and provide more flexibility.

In the meantime, we encourage you to explore our alternative options, such as our paid monthly plan or our on-demand Power Pickups, which may better suit your needs.