1. Frequently Asked Questions
  2. What happens after a pickup?

What happens to my items after collection?

Great question! The items we collect are taken to a local collection centre or existing drop-offs point scattered around your council, our trips are optimised to reduce our carbon footprint (Talking about carbon footprint, we are a Carbon neutral company thanks to our partnership with TRACE).

  • Soft plastics: We follow your council's guideline to deliver your soft plastics to your local recycling centre or to publicly available drop off locations. From there, they are then converted into materials that can be used to manufacture new items. Want to learn more? Read our blog.
  • Clothes: We are collecting wearable and unwearable clothes, please mind they need to be in separate bags. Wearable clothes that we pick up are donated to local charities or op shops such as Australian Red Cross and the Salvation Army. Unwearable items get diverted garment collection points such as St Vincent de Paul’s where the raw fibres are recovered and made into things like cleaning cloths and insulation. Want to learn more? Read our blog.
  • E-Waste: The E-waste we collect must be able to fit in a shopping bag! Unfortunately we do not have the capacity to collect anything bigger for now… stay tuned, we are working on it! These items are sent to your council recycling centre. Want to know what happens to e-waste when it is recycled? Read our blog.
  • Misfits: This depends on which kind of misfit we are talking about :) Your toys and books are going to charities such as Australian Red Cross. Batteries and light bulbs are taken to recycling centres where they are properly transferred to recycling facilities. Polystyrene also gets taken to the recycling centre. There, it is ground, melted and extruded to create outdoor plastic furniture. Want to learn more about your batteries’ second life? Read our blog.
  • Aluminium coffee capsules: We are sending your aluminium coffee capsules on the journey of a lifetime thanks to Nespresso’s recycling program. The aluminium part is separated from the coffee ground in Nespresso’s recycling facility. The coffee is then sent to an industrial composting facility in New South Wales to be transformed into compost, while the aluminium is recycled and sent back to the aluminium industry to produce new aluminium products.

  • Cardboard: Clunky Cardboard is taken to your local recycling centre or directly to a cardboard recycler, depending on your location. 

    Unfortunately, cardboard is easily contaminated, even from food particles inside your recycling bin. If cardboard is contaminated, it cannot be recycled. Clean and undamaged cardboard is extremely valuable - it can be recycled up to eight times! By booking a clunky cardboard collection, you ensure your cardboard has the best chance of being recycled correctly. 

  • Bottles and cans: Your friendly driver will take your bottles and cans accepted by the “Return and Earn” system to your local container deposit machine. The driver will then donate the 10c refunds to a charity. To find out which charity we donate to, click here