1. Frequently Asked Questions
  2. On the day of your pickup

Where should I leave my bags?


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Usually, you can just leave your bags outside your front door. If you’re concerned about the driver being able to find them, or you have somewhere more accessible in mind, just add a pickup note when you make your booking. You can also take a picture of the location of your items on the summary page. If you are unsure about how to do this, check out our article, How can I add pickup instructions to my account?

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If you live in a multi-apartment complex, we recommend you leave your bag in an area that can be accessed by anyone, like near the building entrance or in an outside bin enclosure. We also have a building program! Find out more here.

Again, if you’re unsure just add a pickup note or photo on the app so our drivers can find your bags :)